Privacy Policy

At wala works, we value privacy and are committed to protecting personal information collected through our website, WhatsApp bot, products, and support workflows.

1. Information We Collect

We may collect information you provide directly, including your name, phone number, email address, installation address, home layout details, appliance requirements, and support messages shared with us.

2. How We Use Information

We use this information to respond to enquiries, plan installations, provide product support, configure home automation systems, improve our service, and comply with applicable legal obligations.

3. Local Processing

Our home intelligence systems are designed around local control. Home Assistant OS, ESPHome devices, automation state, sensor data, and day-to-day control logic run inside the residence unless remote access, diagnostics, or third-party integrations are explicitly enabled.

4. WhatsApp Communication

If you contact us through WhatsApp, messages may be processed by our WhatsApp infrastructure and support systems so we can answer questions, collect installation context, and provide service.

5. Information Sharing

We do not sell personal information. We may share limited information with trusted service providers when required to operate the website, messaging systems, deployment workflow, or customer support.

6. Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

7. Contact

Questions about this Privacy Policy can be sent to support@walaworks.com.