Privacy Policy

At Wala Works, we value privacy and are committed to protecting personal information collected through our website, WhatsApp bot, products, and support workflows.

1. Information We Collect

We may collect information you provide directly, including your name, phone number, email address, installation address, home layout details, appliance requirements, and support messages shared with us.

2. How We Use Information

We use this information to respond to enquiries, plan installations, provide product support, configure home automation systems, improve our service, and comply with applicable legal obligations.

3. Local Processing

Our home intelligence systems are built around local control. Home Assistant, ESPHome devices, automation state, sensor data, and day-to-day control logic run inside the residence unless you explicitly enable diagnostics or a third-party integration.

4. Remote Access

Remote access joins your own Tailscale tailnet, under your own Tailscale account. We operate no login server and no relay in that path, we hold no credential of yours, and we cannot reach your hub. There is no remote support path into an installed system.

5. Notifications

An alert is sealed on your hub before it is sent. Our relay opens it only far enough to find the phone it belongs to, and no further. It keeps no record of who subscribed, and it cannot read a notification.

6. WhatsApp Communication

Our WhatsApp number is answered by an automated bot that follows fixed rules. It uses no language model, and it sends nothing to any model service. No person reads the chat unless you ask for one, or the bot hands you to one.

To answer you and to plan an installation, the bot collects your WhatsApp number, the language you chose, your pin code, and the answers you give about the home, including your name and the installation address.

The text of your messages is deleted after 30 days. A quote and a booked visit are kept, because they are business records. A pin code we do not serve yet is kept as a waiting list entry, so we know where to go next.

Send “delete my data” at any point in the chat and we erase your conversation, your answers, your messages, and your waiting list entry. A booked visit is not erased by that message, because it is an appointment somebody has to tell you about. Ask us and we cancel it.

7. Information Sharing

We do not sell personal information. We may share limited information with trusted service providers when required to operate the website, messaging systems, deployment workflow, or customer support.

Two named services receive information from the WhatsApp bot, and no others. Meta Platforms carries the conversation itself, because it is WhatsApp. Pushover, a notification service, receives an alert when you ask for a person or finish the questions about the home. That alert carries your WhatsApp number, the language you chose, and your answers about the home. It does not carry your installation address, your landmark, or the text of your messages.

8. Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

9. Contact

Questions about this Privacy Policy can be sent to support@walaworks.com.